Booking information
Booking your Wadi Rum experience
We’re excited that you’ve decided to join us in Wadi Rum.
Booking with us is simple and personal. Complete the booking form with your travel details and preferences, and we’ll take care of the rest.
This page explains how booking with Wadi Rum Nomads works, what happens after you book, how payments and cancellations are handled, and where to find answers to common questions.
If anything is unclear, you’re always welcome to contact us directly.
How booking works
Wadi Rum Nomads can only be booked directly. We do not sell our experiences through online travel agencies such as Booking.com, GetYourGuide, Viator, or similar platforms.
Booking directly with us allows us to communicate personally, answer your questions, and help you prepare for your stay in Wadi Rum.
You can book directly through our online booking form.
Submit your booking
We review your booking
We personally review your booking and check availability for your chosen dates. If we need additional information, we’ll get in touch.
Written confirmation
Your booking is confirmed once we send you a written confirmation via email or another official written communication channel, such as WhatsApp or KakaoTalk.
From that moment, your reservation is secured.
If you haven’t heard from us within 72 hours of submitting your booking, please contact us.
After confirmation
Once confirmed, you will receive:
- your booking confirmation
- your itinerary
- access to our guest information guide
Ready to secure your dates?
Complete our booking form, and we’ll take care of the rest.
Payment information
In most cases, payment is made in cash in Jordanian Dinars (JOD) upon arrival.
In certain situations, such as group bookings, peak periods, agency bookings, or specific arrangements, a deposit or prepayment may be required. If this applies, we will always communicate the details clearly in advance, including the amount, payment method, and timing.
When a deposit is required, your booking is only confirmed once the payment has been received.
All prices are listed in Jordanian Dinars (JOD) and are per person unless stated otherwise.
Please note that we do not accept card payments.
Cancellation policy (summary)
We understand that travel plans can change.
Below is a simple summary of our cancellation policy. For full details, please refer to our Terms & Conditions.
Cancellations made 15 or more days before arrival do not require any payment. Within 14 days of arrival, the full booking amount may be charged, and in the case of a no-show, the full booking amount will also be charged.
If something unexpected happens and your travel plans are affected, please contact us as soon as possible. We review each situation individually and always do our best to find a fair solution where possible.
Changes & rescheduling
If your plans change, we’ll always do our best to help.
- Changes depend on availability
- In most cases, rescheduling is free of charge
- We recommend contacting us as early as possible
Any agreed changes will be confirmed in writing.
Group bookings
If you’re traveling as a larger group, we recommend booking as early as possible to secure availability.
Depending on the group size, travel dates, and arrangements, a deposit or prepayment may be required. If this applies, we’ll explain everything clearly before confirming your booking.
If your group size changes after booking, please let us know as soon as possible so we can explore the available options together.
Special requests
If there is something important we should be aware of, please let us know when booking or contact us afterward. This is especially relevant for mobility or health considerations.
Last-minute & walk-in bookings
Last-minute bookings
If you plan to arrive within the next 36 hours, please contact us directly via WhatsApp so we can assist you as quickly as possible.
If you don’t use WhatsApp, you can also reach us via:
- Signal
- KakaoTalk
- Viber
- Messenger
Walk-in bookings
If you’re already in Wadi Rum and haven’t made a reservation, you’re welcome to visit our office to check availability.
Our experiences are planned in advance and depend on preparation and timing, so it may not always be possible to join immediately.
Availability cannot be guaranteed, especially during busy periods, and we may not always be present at the office during the day.
To avoid disappointment, we recommend booking in advance whenever possible.
Still have questions?
If anything is unclear before or after booking, just contact us.
We’re happy to help with questions about booking, payment, or your stay in Wadi Rum.
Ready to book?
Ready to join us in the desert?
We look forward to welcoming you to our homeland in Wadi Rum.