Our cancelation policy
On this web page, we share more information about our cancelation policy.
You are important to us
Your booking is essential to us. We serve you and all our guests in any way possible from the first moment of contact until well after you departed from Wadi Rum. We want to make your stay with us both unique and memorable. And we do everything possible to make things easy for you.
We consider the fact that we don’t ask for a deposit or prepayment a kind service to our guests. In return, we trust our guests to be kind to us too. Therefore we have the following cancelation policy in place.
How cancelation works
It can be that your travel plans change or for some reason you need to cancel your booking with us. Let us know as soon as possible.
- If you want to reschedule or cancel your booking 14 days or more before the arrival date, you can reschedule or cancel for free.
- If you want to reschedule within 14 days before the arrival date, you can reschedule for free. Note that public holidays are excepted. So if you, for example, booked for New Year’s Eve and want to reschedule for a few days later, we will be charged the full cost of your tour and/or overnight stay(s), unless we can resell spots.
- If you want to cancel within 14 days before the arrival date, you will be charged the full cost of your tour and/or overnight stay(s), unless we can resell your spots.
So, the sooner we know, the more time we have to try and resell your tour and/or overnight stay(s), the better the chances are of filling your spots.
Of course, we consider exceptional circumstances.